Florist Pinner Online Flower Delivery: Terms and Conditions

Terms and Conditions for Florist Pinner Flower Delivery Service

Welcome to Florist Pinner. These Terms and Conditions govern your use of our online flower delivery service and website as a customer based in Pinner or the surrounding areas. By placing an order with us, you agree to abide by the terms outlined below. We recommend that you read these terms carefully before making a purchase. If you do not accept these terms, you should not use our service.

1. About Us

Florist Pinner is a UK-based floral retailer offering online ordering and delivery services throughout Pinner and neighbouring communities. Our operations adhere to UK e-commerce regulations and fair trading practices.

2. Area of Service

These terms apply to all customers located in or ordering for delivery to Pinner and the immediately surrounding areas. Additional delivery charges or restrictions may apply to areas outside of these zones. Please refer to our Delivery Policy for more information regarding eligibility and charges.

3. Order Process

Our order process is designed to be straightforward and secure, ensuring that your flower delivery arrives fresh and on time.

• Product Selection: Browse our range of floral designs via our website. Each product listing contains a description and price. Occasionally, certain flowers or items may be unavailable due to seasonal factors or supply limitations. If a particular product or component is unavailable, we reserve the right to substitute with an equivalent of equal or greater value, maintaining a similar style and aesthetic.
• Order Submission: To place an order, add your chosen arrangements to your basket and proceed to checkout. You'll be required to provide delivery details, recipient information, and an optional personalised message for the recipient.
• Order Confirmation: After completing your transaction, you will receive an order acknowledgement via the website and/or a confirmation notification. This does not constitute acceptance of your order but serves as an acknowledgement that we have received your request.
• Order Acceptance: Acceptance of your order and the formation of the contract between us is completed once your payment has been processed and you receive an email confirming the dispatch of your order.
• Amending Orders: If you wish to amend your order after submission, contact us as soon as possible. Order changes cannot be guaranteed and may only be possible if the order has not already been processed or dispatched.

4. Payments

We accept payment via the methods displayed at checkout. Our payment processing is conducted securely, and your card or transaction details are not retained once payment is complete.

• Payment Authorisation: By submitting a payment, you confirm that the card or account used is yours, or that you have explicit permission from the card or account holder.
• Pricing: All prices are displayed in GBP (£) and include VAT where applicable. Delivery charges, if relevant, are calculated and displayed at checkout before order confirmation.
• Refused Transactions: We reserve the right to refuse any transaction at our discretion, in which case any amounts paid will be refunded fully and promptly.

5. Delivery Terms

Florist Pinner offers delivery across Pinner and surrounding areas with delivery times outlined during the checkout process. While we endeavour to deliver within requested time frames, certain factors may occasionally cause delays (e.g., extreme weather, traffic, supply chain interruptions).

• Delivery Details: It is your responsibility to ensure correct and complete information is provided. We are not liable for orders delayed or undelivered due to inaccurate addresses or contact details.
• Acceptance of Delivery: If the recipient is unavailable at the delivery address, our couriers will attempt to leave flowers with a neighbour, in a safe place, or attempt re-delivery as per our delivery policy. A delivery note will be left to notify the recipient of the attempted delivery.
• Delivery Exceptions: Where delivery cannot be made on the requested date due to circumstances beyond our control, we will contact you promptly to arrange an alternative date or refund.

6. Cancellations and Refunds

The right to cancel your order and claim a full refund exists until we begin processing your order. Cancellations received after production has commenced may not be eligible for refund due to the perishable nature of flowers.

• Cancellation Process: To cancel, contact us as soon as possible quoting your order details. If the order has not been processed, we will issue a full refund to your original payment method.
• After Dispatch: Once an order has been dispatched or delivered, cancellations and refunds are only considered in cases where the goods supplied are deemed faulty or materially different from the product description.
• Faulty Goods: If you believe the products delivered are defective or not as described, you must contact us within 24 hours of receipt, providing relevant proof (e.g., photographs). If we agree that the product is faulty or incorrect, we will arrange a replacement or issue a refund at our discretion.
• Perishable Goods Policy: Due to the nature of fresh flowers, we regret that we cannot accept returns unless the items are faulty or not as described. This does not affect your statutory rights.

7. Substitutions

On rare occasions, we may substitute certain flowers, plants, or packaging materials due to availability or seasonal fluctuations. All substitutions will be made with items of equal or greater value in similar style, ensuring the overall look and feel of your gift is maintained. We commit to informing you of substantial changes where possible.

8. Customer Responsibilities

It is your responsibility to ensure the delivery details provided are accurate, and that the recipient is available at the delivery location on the selected date. You should also follow any care instructions provided to maintain the lifespan of your flowers. Failure to comply with care instructions may impact eligibility for compensation or replacement.

9. Liability

Florist Pinner’s liability for any loss or damage resulting from your use of our website or delivery of our products is limited as follows:

• Direct Losses Only: We are only liable for direct losses that arise as a result of our breach of these terms or negligence. Our liability for any claim is capped at the value of the order in question.
• No Liability for Indirect Losses: We are not liable for any business losses, loss of profit, loss of goodwill, or any indirect or consequential losses that may arise.
• Events Beyond Our Control: We do not accept liability for failure to deliver or for any delay due to circumstances beyond our control, including but not limited to acts of God, adverse weather, failures of telecommunications networks, strikes, or interruptions in supply of flowers.
• Personal Data: While we take care to safeguard your personal details in line with privacy legislation, we cannot be held responsible for unauthorised access unless this results from negligence on our part.

10. Intellectual Property

All content, images, trademarks, and intellectual property on our website remain the property of Florist Pinner or its licensors. You may not copy, reproduce, or use any content without permission.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes that may arise in connection with these terms, your order, or use of the service will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Variation of Terms

We reserve the right to update or amend these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon posting to our website. Continued use of the website or placing further orders will indicate your acceptance of such changes.

13. Severability

If any part of these Terms and Conditions is found to be unlawful or unenforceable, that provision will be severed and the remaining terms will continue in full force and effect.

14. Waiver

Any failure or delay by us in enforcing any part of these Terms and Conditions does not constitute a waiver of our right to do so at a future time.

15. Entire Agreement

These Terms and Conditions and any documents expressly referred to in them constitute the entire agreement between you and Florist Pinner regarding your use of our website and services. No oral explanation or oral information given by any party shall alter the interpretation of these Terms & Conditions.

16. Contact Details

If you have any queries regarding these Terms and Conditions or require clarification on any point, please refer to our website’s contact page. We will respond to all queries promptly and in accordance with our customer service charter.

By placing an order with Florist Pinner, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing us for your flower delivery needs in Pinner and the surrounding areas.