Florist Pinner Privacy Policy for Customers

About This Privacy Policy

This Privacy Policy explains how Florist Pinner collects, uses, stores, and shares your personal data when you place an order with us from Pinner and the surrounding districts. It is our commitment to be transparent about how we handle your personal information and to comply with the requirements of the UK General Data Protection Regulation (GDPR). Please read this Policy carefully to understand your rights and our obligations in relation to your data.

What Personal Data We Collect

When you place an order with Florist Pinner, either online, in person, or by telephone, we collect the following types of personal data, as necessary to fulfil your request:

• Identity Data: Your full name and, if applicable, the name of the recipient of your order.
• Contact Data: Billing and delivery addresses, contact telephone numbers, and any additional contact information required for order fulfillment.
• Order Details: Details of the products and services you have ordered.
• Payment Data: Transaction information (note: we do not store your full payment card details; payment processing may be handled by trusted third-party providers).
• Communication Data: Correspondence between you and Florist Pinner, including order instructions and feedback.
• Technical Data: When you use our website, we may collect your IP address, browser type, and cookie identifiers for analytical purposes.

Our Lawful Basis for Processing Data

The GDPR requires us to have a valid and lawful basis for processing your personal data. Florist Pinner processes personal data under the following lawful bases:

• Contractual Necessity: The majority of data we collect is required to fulfil our contract to you in delivering your chosen products and handling your order.
• Legal Obligation: We may process your data to comply with legal or regulatory duties, including those related to transaction records, taxation, and consumer rights.
• Legitimate Interests: To enhance the quality of our products and services, respond to feedback, and improve customer experience. We will always balance our interests with your rights.
• Consent: In cases where consent is needed (for example, for sending optional marketing communications), we will ask for your explicit agreement and make it easy for you to withdraw consent at any time.

How We Use Your Data

We use your personal data for the following purposes:

• To manage your orders, deliver products, and provide customer support.
• To process payments and handle refunds where necessary.
• To communicate with you regarding your order or respond to your queries and feedback.
• To improve our service, including the quality of our flowers and delivery processes.
• To comply with applicable laws and resolve potential disputes.

Data Retention

Florist Pinner will only keep your personal data for as long as it is necessary to fulfil the purpose for which it was collected, including satisfying any legal, accounting, or regulatory requirements. Typically, we retain order and delivery records for up to six years in line with UK tax requirements. Non-essential data, such as communication or feedback details, may be kept for a shorter period unless required for resolving issues or with your consent. After the retention period, your data is securely deleted or anonymised.

Our Data Processors

We sometimes use trusted third-party companies (Data Processors) to provide specific services necessary for running Florist Pinner, such as:

• Payment processing providers (to securely process your payments).
• Courier and delivery partners (for efficient flower delivery).
• Website hosting and IT service providers (to keep our systems running safely and securely).
• Professional advisors (such as accountants or legal counsel, where needed).

All processors are required to comply with UK GDPR and are only permitted to use your data for the purposes we specify. We never sell or rent your personal information to third parties.

Your Data Protection Rights

As a customer of Florist Pinner, you have rights over your personal data under UK GDPR. You are entitled to:

• Access your data: Ask us for a copy of any personal data we hold about you.
• Rectification: Request that we correct any inaccuracies in your personal data.
• Erasure: Ask us to delete your personal data where it is no longer needed, or where you have withdrawn consent (where applicable), subject to regulatory requirements.
• Restriction: Request the restriction of processing, in certain circumstances.
• Objection: Object to our processing of your data where we rely on legitimate interests, unless we have compelling legitimate grounds to continue.
• Data Portability: Request that your data is provided in a structured, machine-readable format and transferred to another provider where technically feasible.
• Withdraw consent: Where processing is based on consent, you can withdraw this at any time, without affecting the lawfulness of prior processing.

You can exercise these rights by contacting us using the methods described on our website. Should you have concerns about our use of your data, you also have the right to lodge a complaint with the appropriate supervisory authority in the UK.

How We Protect Your Data

Florist Pinner employs suitable security measures to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure. This includes secure payment processing, internal policies for data access, and regular staff training regarding data protection requirements. While we work to ensure your information is secure, please note that no system is completely without risk, and we cannot guarantee the absolute security of your data transmitted electronically.

Applicability and Updates

This Privacy Policy applies to all customers placing orders with Florist Pinner from Pinner and the surrounding districts. We may update this Policy from time to time to reflect changes to our data practices or legal requirements. The latest version will always be published on our website, and significant updates will be communicated to our customers as required by law.

By placing an order with Florist Pinner, you acknowledge you have read and understood this Privacy Policy. Please check this Policy periodically for the most up-to-date information on how we process your personal data.